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As Peter Drucker once wrote, “what gets measured gets managed”. However, data by itself offers limited aid for the..

Ratios, metrics and KPIs, oh my! For anyone in a management level position, you hear these terms often and know your..

There are many definitions of benchmarking, but in its very essence, it means using a structured framework to learn..

When you think about benchmarking there are two fundamental types: internal and external benchmarking. As the names..

The Rooms Department lies at the center of most hotel operations, save those few operations like casinos, which have..

In business today, benchmarking is a common term most are familiar with; but, have you ever thought of the origin of..

The Uniform System of Accounts for the Lodging Industry (USALI) is the standard for..

The Uniform System of Accounts for the Lodging Industry, better known as the USALI, is the basis for accounting and..

The Shifting Profit Profile of European City Hotel Markets

As cities across Europe have witnessed tectonic shifts in..