Revenue per available room (RevPAR) unfailingly has been the go-to indicator..
Research papers, industry notes, and learning resources to improve your industry knowledge and skills today.
Every benchmarking process is, essentially, a comparison. Thus, the ability to provide meaningful insights rests..
Even though the Rooms Department is often considered at the center of hotel profitability, it is important to track..
In Data Analysis Part 1, we covered why horizontal analysis is a critical tool for every manager. Not only does it..
As Peter Drucker once wrote, “what gets measured gets managed”. However, data by itself offers limited aid for the..
Ratios, metrics and KPIs, oh my! For anyone in a management level position, you hear these terms often and know your..
There are many definitions of benchmarking, but in its very essence, it means using a structured framework to learn..
When you think about benchmarking there are two fundamental types: internal and external benchmarking. As the names..
The Rooms Department lies at the center of most hotel operations, save those few operations like casinos, which have..