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Even though the Rooms Department is often considered at the center of hotel..

In Data Analysis Part 1, we covered why horizontal analysis is a critical tool for every manager. Not only does it help..

As Peter Drucker once wrote, “what gets measured gets managed”. However, data by itself offers limited aid for the..

Ratios, metrics and KPIs, oh my! For anyone in a management level position, you hear these terms often and know your..

There are many definitions of benchmarking, but in its very essence, it means using a structured framework to learn..

When you think about benchmarking there are two fundamental types: internal and external benchmarking. As the names..

The Rooms Department lies at the center of most hotel operations, save those few operations like casinos, which have..

In business today, benchmarking is a common term most are familiar with; but, have you ever thought of the origin of..

The Uniform System of Accounts for the Lodging Industry (USALI) is the standard for..