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Is a Profit-Driven Hotel Management Agreement Fairer? Hotel owners and operators jostle for the upper hand in contracts

A hotel is a single asset but often operates within a binary relationship between the property’s owner and its..

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Defining the right competitor set: similarity, competition and validity

Every benchmarking process is, essentially, a comparison. Thus, the ability to provide meaningful insights rests..

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Food & Beverage Department and Operating Metrics

Even though the Rooms Department is often considered at the center of hotel..

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Learning
Data Analysis Part 2 - Vertical Analysis

In Data Analysis Part 1, we covered why horizontal analysis is a critical tool for every manager. Not only does it..

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Learning
Data Analysis – Part 1: Horizontal Analysis

As Peter Drucker once wrote, “what gets measured gets managed”. However, data by itself offers limited aid for the..

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Learning
Hotel Ratios, Metrics and KPIs

Ratios, metrics and KPIs, oh my! For anyone in a management level position, you hear these terms often and know your..

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Learning
Types of Benchmarking

There are many definitions of benchmarking, but in its very essence, it means using a structured framework to learn..

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Learning
Internal vs. External Benchmarking

When you think about benchmarking there are two fundamental types: internal and external benchmarking. As the names..

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Learning
Rooms Department and Operating Metrics

The Rooms Department lies at the center of most hotel operations, save those few operations like casinos, which have..

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