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Research papers, industry notes, and learning resources to improve your industry knowledge and skills today.

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Internal vs. External Benchmarking

When you think about benchmarking there are two fundamental types: internal and external benchmarking. As the names..

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Rooms Department and Operating Metrics

The Rooms Department lies at the center of most hotel operations, save those few operations like casinos, which have..

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The Story of Benchmarking: History, Processes and Practice

In business today, benchmarking is a common term most are familiar with; but, have you ever thought of the origin of..

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Uniform System of Accounts for the Lodging Industry (USALI) 10th vs 11th Edition

The Uniform System of Accounts for the Lodging Industry (USALI) is the standard for..

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History of the Uniform System of Accounts for the Lodging Industry (USALI)

The Uniform System of Accounts for the Lodging Industry, better known as the USALI, is the basis for accounting and..

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